Updated Services

In light of the Covid-19 pandemic, we want to provide you with an update of the current services that we can offer you when arranging a funeral. We understand this is an especially difficult time for the bereaved and want to assure you we are here for you every step of the way. 

It is our desire to remove some of the restrictive circumstances enforced during the lockdown without preventing us from carrying out our duty with the utmost concern for the ultimate safety of the families we serve, our staff and the families of our staff.

It is likely therefore that our staff will be continuing some of the lockdown guidance where we think appropriate, allowing us to still fulfil our full level of service, without compromising the safety of those around us. Please therefore be mindful of this upon entering any of our premises or approaching us at funeral services.

What to do when someone dies

Registering the death


Where possible, registrar services are now conducting their affairs remotely with documents being emailed rather than collected in person and conversations happening over the telephone rather than in person. 

Where the coroner is not involved, the Medical Certificate of Cause of Death (MCCD) - the essential document you will need in order to register the death - will be sent directly to the Registration Service by the hospital or surgery, often by email. You will need to confirm this has happened prior to making an appointment with the Registrar.


Where the coroner is involved, as the procedure will vary based on circumstances, the funeral director you speak to can advise as to your course of action.


Once you have confirmed that the MCCD has arrived at the Registration Service, please telephone the number on the Somerset County Council website to make an appointment. The Registration Service will make a time to call you back to register the death over the telephone. As usual, the registration should be done by a relative or an executor.